About: Bus Safety and Security

At CMRT, our goal is to get you to your destination safely and on time. It’s a job we take very seriously, so please keep the following safety and security information in mind when riding with us. Welcome aboard—we hope you enjoy your ride!

CMRT Responsibilities:

CMRT is responsible for providing:

• Professional, courteous and quality service.
• A safe and dependable ride.
• Accurate and reliable information.
• Clearly displayed fare rates.
• A report process for incidents and disputes.
• A timely response to complaints and inquiries.
• A process for recommending improvements to the transit system.

Passenger Responsibilities:

To ensure you’re served with highest level of safety, please comply with the following procedures:

• Have exact fare ready when boarding.
• Present transfer to driver (unfolded and in one piece).
• Give Priority Seating to riders with disabilities and seniors.
• Take your seat in an orderly manner and remain seated until the bus comes to a complete stop.
• Do not occupy more than one seat.
• Close any stroller you bring on board and have children seated and attended to at all times.
• Do not distract the driver while the vehicle is moving.
• Keep arms and hands inside vehicle.
• Never lean against the doors.
• Stand behind the vehicle safety line.
• When standing, hold on to overhead hand rails or hand grips on backs of seats.
• Keep aisle clear.
• Never block door from closing.
• Do not eat, drink or smoke on the vehicle.
• Do not bring bicycles on the vehicle; use the bike rack on the front of the bus.
• Do not litter on the bus or at bus stops or shelters.
• Do not bring animals onto the vehicle (except service animals).
• Refrain from vulgar acts and language.
• Limit packages to two parcels.
• Do not transport hazardous materials on the bus.

When Boarding and Exiting the Bus

• Keep a safe distance from the curb as the bus pulls into the stop.
• Never run alongside the bus as it moves into or away from the stop – the driver cannot see you!
• When getting off the bus, NEVER cross the street in front of the bus – wait for it to leave the stop.
• Watch your step when boarding or exiting the bus, especially when wet are icy conditions exist.
• Always stay clear of doors when they are closing.
• Cross streets only at designated crosswalks.
• Obey all traffic signals.
• Look Left-Right-Left before crossing the street.

Drivers Are NOT Permitted To

• Carry passengers’ packages.
• Smoke on the vehicle.
• Leave the vehicle unattended while engines are operating.
• Play audio or video equipment.
• Use cell phones for personal use.
• Accept tips.

In The Event Of An Emergency

In an emergency, listen to and obey the instructions of the driver; he or she is trained for this type of situation. The driver’s area is equipped several safety features which will be deployed by the driver if necessary:

• First aid kit
• Fire extinguisher
• Hazardous spill kit
• Highway warning triangle

Your bus is also equipped with a ceiling escape hatch and escape windows on both sides, all of which are labeled and marked with distinctive red handles. Instructions for use can be found next to the handles.